Actionstep vs RunSensible
Actionstep scores 7.6/10 vs 6.7/10. Best for: Firms that want to standardize their workflows with step-by-step matter templates so every case follows the same process regardless of who handles it.
Actionstep scores higher overall at 7.6/10 vs 6.7/10. Actionstep is the right pick if you want to systematize your firm's workflows so every matter follows the same playbook. The workflow builder is genuinely powerful. Skip it if you want a simple, pick-up-and-go tool — the setup investment is real.
Actionstep 
RunSensible Rank
#9 of 39
Rank
#27 of 39
Features
17/18
Features
16/18
Starting at
$69/mo
Starting at
$49/mo
User reviews
4/5 (200)
User reviews
4.4/5 (30)
What they cost
| Actionstep | RunSensible | |
|---|---|---|
| Starting at | $69 /mo | $49 /mo |
| Free trial | No | 14 days |
| Number of plans | 2 | 3 |
What the pricing really means
At first glance, RunSensible looks cheaper at $49/month vs $69/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where Actionstep wins
- Workflow automation is the core feature, with step-by-step matter templates that ensure nothing falls through the cracks
- Strong in conveyancing and property law workflows, which few competitors handle well
- Built-in trust accounting with compliance checks for multiple jurisdictions (US, UK, AU, NZ)
- API is robust enough to build custom integrations without hitting walls
Where RunSensible wins
- Built-in VoIP phone system and texting means all client communications are logged automatically to matters
- Competitive pricing starting at $49/user for CRM with phone integration
- 14-day free trial to test the phone system with real calls
- CRM pipeline for intake is well-designed for tracking leads through conversion
Where Actionstep falls short
- No free trial — you commit based on a demo
- G2 rating of 4.0 is below average, with users citing a steeper learning curve than competitors
- Interface looks dated compared to Clio or PracticePanther
- Originally built for the Australian/NZ market, so some US-specific features feel like afterthoughts
Where RunSensible falls short
- Very few reviews (30 total across platforms) — the product is relatively new with a small user base
- No conflict checks or court rule deadlines
- Full practice management requires the $89 plan; trust accounting requires $149
- Smaller company means uncertain long-term viability compared to established players
Who is each product built for?
Actionstep
Target: 2-50 attorneys
Actionstep is the right pick if you want to systematize your firm's workflows so every matter follows the same playbook. The workflow builder is genuinely powerful. Skip it if you want a simple, pick-up-and-go tool — the setup investment is real.
RunSensible
Target: 1-20 attorneys
RunSensible is interesting if your firm's biggest pain is scattered phone communications. The built-in VoIP is genuinely useful. But the small user base and missing features mean you're taking a risk on a newer product.
Feature comparison
| Feature | Actionstep | RunSensible |
|---|---|---|
| Case Management | ||
| Case / matter management | ||
| Contact management | ||
| Conflict checks | ||
| Client intake forms | ||
| Client portal | ||
| Documents & Automation | ||
| Document management | ||
| Document automation | ||
| E-signatures | ||
| Email management | ||
| Billing & Accounting | ||
| Time tracking | ||
| Billing & invoicing | ||
| Trust / IOLTA accounting | ||
| Scheduling & Deadlines | ||
| Calendar management | ||
| Task management | ||
| Court rule deadlines | ||
| Platform | ||
| Reporting / analytics | ||
| Mobile app | ||
| API access | ||
Common questions
Actionstep scores 7.6/10 vs RunSensible's 6.7/10 in our ranking. Actionstep is the better pick for 2-50 attorneys. RunSensible is better if you need firms that want a built-in phone system and texting alongside practice management so they can track all client communications in one place.
Actionstep starts at $69/month. RunSensible starts at $49/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-04-11.
Actionstep: No free trial. RunSensible: Yes, 14-day free trial. Always test with your actual workflow before committing to an annual plan.
Actionstep covers 17 of 18 features we track. RunSensible covers 16 of 18. Actionstep has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Actionstep has a mobile app. RunSensible does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most legal practice management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Actionstep if...
Firms that want to standardize their workflows with step-by-step matter templates so every case follows the same process regardless of who handles it.
Pick RunSensible if...
Firms that want a built-in phone system and texting alongside practice management so they can track all client communications in one place.