Connecteam vs Successware
Successware scores 6.9/10 vs 6.5/10. Best for: HVAC and plumbing shops with 5-100 techs that want dispatching, flat-rate pricing, and full accounting in one system without QuickBooks.
Successware scores higher overall at 6.9/10 vs 6.5/10. Buy Successware if you run a 10-50 tech HVAC or plumbing shop and want to ditch QuickBooks entirely. The built-in accounting alone saves hours per week in reconciliation. Skip if you are a small crew that just needs scheduling and invoicing, because Successware is more software than you need.
Connecteam 
Successware Rank
#28 of 35
Rank
#25 of 35
Features
5/17
Features
12/17
Starting at
$0/mo
Starting at
$190/mo
User reviews
4.6/5 (3500)
User reviews
4/5 (107)
What they cost
| Connecteam | Successware | |
|---|---|---|
| Starting at | Free /mo | $190 /mo |
| Free trial | Free tier available | No |
| Number of plans | 4 | 1 |
What the pricing really means
At first glance, Connecteam looks cheaper at $0/month vs $190/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where Connecteam wins
- Free plan for up to 10 users is genuinely functional for very small teams
- Flat pricing for up to 30 users means no per-user cost surprises as you grow
- Strongest team communication features of any tool in this category including chat, updates, and knowledge base
- GPS time tracking with geofencing works well for verifying field worker locations
Where Successware wins
- Built-in accounting means no QuickBooks sync headaches
- Flat-rate pricebook builder with Good/Better/Best presentation for upselling at the door
- Service agreement tracking and automatic renewal scheduling
- 25+ years in the trades, so the workflows match how HVAC and plumbing shops actually run
Where Connecteam falls short
- Not actually field service software. No invoicing, no estimates, no dispatching, no payment processing
- No intelligent dispatching or route optimization so jobs must be manually assigned
- App becomes sluggish with high notification volume and users report syncing delays
- Premium features add up quickly and some feel limited for the price
Where Successware falls short
- Interface looks dated compared to Housecall Pro or Jobber
- Learning curve is steep because the software does so much
- No online booking widget, every job starts with a phone call
- Pricing is not transparent, you have to call sales for a quote
Who is each product built for?
Connecteam
Target: 5-50 employees
Connecteam is a workforce management tool, not field service management software. It is excellent for scheduling shifts, tracking time, and communicating with field teams, but it cannot create estimates, send invoices, or process payments. Use it if you already handle billing through QuickBooks or another system and just need to manage your crew. Do not use it if you need end-to-end job management.
Successware
Target: 5-100 technicians
Buy Successware if you run a 10-50 tech HVAC or plumbing shop and want to ditch QuickBooks entirely. The built-in accounting alone saves hours per week in reconciliation. Skip if you are a small crew that just needs scheduling and invoicing, because Successware is more software than you need.
Feature comparison
| Feature | Connecteam | Successware |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Successware scores 6.9/10 vs Connecteam's 6.5/10 in our ranking. Successware is the better pick for 5-100 technicians. Connecteam is better if you need deskless workforce teams that need scheduling, communication, and time tracking but handle invoicing elsewhere.
Connecteam starts at $0/month. Successware starts at $190/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
Connecteam: Yes, 14-day free trial. Successware: No free trial. Always test with your actual workflow before committing to an annual plan.
Connecteam covers 5 of 17 features we track. Successware covers 12 of 17. Successware has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Connecteam has a mobile app. Successware does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Connecteam if...
Deskless workforce teams that need scheduling, communication, and time tracking but handle invoicing elsewhere
Pick Successware if...
HVAC and plumbing shops with 5-100 techs that want dispatching, flat-rate pricing, and full accounting in one system without QuickBooks