BuildOps vs FieldAware
BuildOps scores 7.5/10 vs 5.5/10. Best for: Commercial mechanical and HVAC contractors managing both service calls and construction projects simultaneously.
BuildOps scores higher overall at 7.5/10 vs 5.5/10. BuildOps is one of the few platforms designed specifically for commercial contractors who juggle high-volume service calls alongside construction projects. It is not cheap, and implementation is complex. But if you are a commercial HVAC or mechanical shop doing $5M+ in revenue and need to manage service and projects in one system, it delivers. Residential contractors should look at ServiceTitan or Housecall Pro instead.
BuildOps 
FieldAware Rank
#7 of 35
Rank
#34 of 35
Features
13/17
Features
13/17
Starting at
Custom
Starting at
$45/mo
User reviews
4.3/5 (190)
User reviews
3.5/5 (100)
What they cost
| BuildOps | FieldAware | |
|---|---|---|
| Starting at | Contact for pricing | $45 /mo |
| Free trial | No | No |
| Number of plans | 3 | 3 |
What the pricing really means
FieldAware publishes their pricing upfront, which is a good sign. BuildOps requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where BuildOps wins
- Purpose-built for commercial contractors which means features like multi-site tracking and project management actually work
- Extremely configurable with features that can be toggled on and off at company or user level
- Dispatch board consolidates service calls and project work into a single view
- Customer portal and CRM tools are strong for managing commercial client relationships
Where FieldAware wins
- GPS Insight acquisition brings strong fleet tracking and vehicle GPS capabilities
- Dispatch board is functional for assigning and tracking work across multiple sites
- API access on higher tiers allows integration with existing enterprise systems
- Supports complex service operations including waste management and equipment servicing
Where BuildOps falls short
- Pricing is opaque and significantly higher than residential-focused competitors
- Implementation costs range from $1,000 to $20,000+ with a steep learning curve
- No online booking since commercial clients do not typically book that way
- Integration setup can be challenging and training resources are limited
Where FieldAware falls short
- Review scores are the lowest in this category at 3.3 on Capterra with frequent complaints
- No free trial available so you commit without testing
- No customer portal or online booking functionality
- Customization options are limited compared to competitors like BuildOps or ServiceTitan
Who is each product built for?
BuildOps
Target: 10-200+ technicians
BuildOps is one of the few platforms designed specifically for commercial contractors who juggle high-volume service calls alongside construction projects. It is not cheap, and implementation is complex. But if you are a commercial HVAC or mechanical shop doing $5M+ in revenue and need to manage service and projects in one system, it delivers. Residential contractors should look at ServiceTitan or Housecall Pro instead.
FieldAware
Target: 10-200+ technicians
FieldAware has been through ownership changes and it shows. The GPS Insight acquisition adds fleet tracking value, but the core field service platform has fallen behind competitors in usability and customer satisfaction. With a Capterra score of 3.3, user frustration is real. Unless you specifically need GPS Insight fleet tracking bundled with FSM, there are better options at every price point.
Feature comparison
| Feature | BuildOps | FieldAware |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
BuildOps scores 7.5/10 vs FieldAware's 5.5/10 in our ranking. BuildOps is the better pick for 10-200+ technicians. FieldAware is better if you need mid-to-large field service operations that need fleet gps tracking bundled with service management.
BuildOps uses custom pricing (contact sales). FieldAware starts at $45/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
BuildOps: No free trial. FieldAware: No free trial. Always test with your actual workflow before committing to an annual plan.
BuildOps covers 13 of 17 features we track. FieldAware covers 13 of 17. Both are tied on feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, BuildOps has a mobile app. FieldAware does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick BuildOps if...
Commercial mechanical and HVAC contractors managing both service calls and construction projects simultaneously
Pick FieldAware if...
Mid-to-large field service operations that need fleet GPS tracking bundled with service management