Cliniko vs TheraSoft Online
Cliniko scores 7.8/10 vs 6.8/10. Best for: Physiotherapy and allied health clinics that want a clean interface with all features unlocked on every plan and no per-feature upsells.
Cliniko scores higher overall at 7.8/10 vs 6.8/10. Buy Cliniko if you want the cleanest interface in allied health with zero feature gating and stable pricing. Skip if you bill US insurance directly or need a platform with a large review base to validate before buying.
Cliniko 
TheraSoft Online Rank
#9 of 41
Rank
#34 of 41
Features
14/18
Features
17/18
Starting at
$45/mo
Starting at
$69/mo
User reviews
4.5/5 (227)
User reviews
— (309)
What they cost
| Cliniko | TheraSoft Online | |
|---|---|---|
| Starting at | $45 /mo | $69 /mo |
| Free trial | 30 days | Free tier available |
| Number of plans | 4 | 3 |
What the pricing really means
At first glance, Cliniko looks cheaper at $45/month vs $69/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where Cliniko wins
- Every plan gets the full feature set with no feature gating, so you are not paying more just to unlock telehealth or notes
- Prices have not changed since 2011, which is rare in SaaS and means no surprise annual increases
- 4.9/5 ease-of-use score on Capterra, which is the highest in allied health practice management
- 30-day free trial is enough time to actually migrate data and test with real patients before committing
- Unlimited locations included on all plans, which matters for clinics expanding to a second site
Where TheraSoft Online wins
- Insurance billing is genuinely thorough. Electronic claims, ERA/EOB processing, and eligibility checks all live in one place instead of three separate tools
- The ePrescribe tier includes EPCS for controlled substances, which most therapy-focused competitors do not offer at all
- Customer support gets personal. Multiple reviewers mention reps who walk them through setup one-on-one, not just a knowledge base link
- Free version available for therapists just starting out, so you can try it without commitment
Where Cliniko falls short
- Only 23 reviews on Capterra means the 4.7 rating is based on a thin sample compared to competitors with 200+ reviews
- No built-in insurance billing or clearinghouse integration, so US practices billing insurance need a separate tool
- Jump from $45 Solo to $95 Team is a big leap just for adding one more practitioner
- SMS reminders are billed separately by country, and costs are not published upfront on the pricing page
Where TheraSoft Online falls short
- The interface feels corporate and dated. Navigation is not intuitive and takes real time to learn
- Frequent glitches reported by users, especially around billing and calendar sync, which is exactly where you cannot afford bugs
- No mobile app. If you want to check your schedule or respond to a client message from your phone, you are using a browser
- Pricing jumps sharply from $99 to $199 for ePrescribing, which is steep for a solo therapist
Who is each product built for?
Cliniko
Target: 1-25 clinicians
Buy Cliniko if you want the cleanest interface in allied health with zero feature gating and stable pricing. Skip if you bill US insurance directly or need a platform with a large review base to validate before buying.
TheraSoft Online
Target: 1-15 therapists
Buy TheraSoft if you need full insurance billing with electronic claims and ePrescribing in one behavioral health platform. Skip it if you value a modern, glitch-free interface or need to manage your practice from your phone.
Feature comparison
| Feature | Cliniko | TheraSoft Online |
|---|---|---|
| Compliance & Security | ||
| HIPAA compliant | ||
| Telehealth / video sessions | ||
| Secure messaging | ||
| Scheduling & Clients | ||
| Online scheduling | ||
| Client portal | ||
| Intake forms / assessments | ||
| Automated reminders | ||
| Clinical | ||
| Progress notes / documentation | ||
| Treatment plans | ||
| E-prescribing | ||
| Outcome measures / assessments | ||
| Billing & Payments | ||
| Insurance billing / claims | ||
| Payment processing | ||
| Superbill generation | ||
| Automated billing | ||
| Platform | ||
| Group practice support | ||
| Mobile app | ||
| Integrations / API | ||
Common questions
Cliniko scores 7.8/10 vs TheraSoft Online's 6.8/10 in our ranking. Cliniko is the better pick for 1-25 clinicians. TheraSoft Online is better if you need behavioral health therapists in solo or small group practice who need insurance billing and clinical documentation in one system.
Cliniko starts at $45/month. TheraSoft Online starts at $69/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-04-01.
Cliniko: Yes, 30-day free trial. TheraSoft Online: Yes, 30-day free trial. Always test with your actual workflow before committing to an annual plan.
Cliniko covers 14 of 18 features we track. TheraSoft Online covers 17 of 18. TheraSoft Online has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Cliniko has a mobile app. TheraSoft Online does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most healthcare practice management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Cliniko if...
Physiotherapy and allied health clinics that want a clean interface with all features unlocked on every plan and no per-feature upsells.
Pick TheraSoft Online if...
Behavioral health therapists in solo or small group practice who need insurance billing and clinical documentation in one system