Connecteam vs FieldAware
Connecteam scores 6.5/10 vs 5.5/10. Best for: Deskless workforce teams that need scheduling, communication, and time tracking but handle invoicing elsewhere.
Connecteam scores higher overall at 6.5/10 vs 5.5/10. Connecteam is a workforce management tool, not field service management software. It is excellent for scheduling shifts, tracking time, and communicating with field teams, but it cannot create estimates, send invoices, or process payments. Use it if you already handle billing through QuickBooks or another system and just need to manage your crew. Do not use it if you need end-to-end job management.
Connecteam 
FieldAware Rank
#28 of 35
Rank
#34 of 35
Features
5/17
Features
13/17
Starting at
$0/mo
Starting at
$45/mo
User reviews
4.6/5 (3500)
User reviews
3.5/5 (100)
What they cost
| Connecteam | FieldAware | |
|---|---|---|
| Starting at | Free /mo | $45 /mo |
| Free trial | Free tier available | No |
| Number of plans | 4 | 3 |
What the pricing really means
At first glance, Connecteam looks cheaper at $0/month vs $45/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where Connecteam wins
- Free plan for up to 10 users is genuinely functional for very small teams
- Flat pricing for up to 30 users means no per-user cost surprises as you grow
- Strongest team communication features of any tool in this category including chat, updates, and knowledge base
- GPS time tracking with geofencing works well for verifying field worker locations
Where FieldAware wins
- GPS Insight acquisition brings strong fleet tracking and vehicle GPS capabilities
- Dispatch board is functional for assigning and tracking work across multiple sites
- API access on higher tiers allows integration with existing enterprise systems
- Supports complex service operations including waste management and equipment servicing
Where Connecteam falls short
- Not actually field service software. No invoicing, no estimates, no dispatching, no payment processing
- No intelligent dispatching or route optimization so jobs must be manually assigned
- App becomes sluggish with high notification volume and users report syncing delays
- Premium features add up quickly and some feel limited for the price
Where FieldAware falls short
- Review scores are the lowest in this category at 3.3 on Capterra with frequent complaints
- No free trial available so you commit without testing
- No customer portal or online booking functionality
- Customization options are limited compared to competitors like BuildOps or ServiceTitan
Who is each product built for?
Connecteam
Target: 5-50 employees
Connecteam is a workforce management tool, not field service management software. It is excellent for scheduling shifts, tracking time, and communicating with field teams, but it cannot create estimates, send invoices, or process payments. Use it if you already handle billing through QuickBooks or another system and just need to manage your crew. Do not use it if you need end-to-end job management.
FieldAware
Target: 10-200+ technicians
FieldAware has been through ownership changes and it shows. The GPS Insight acquisition adds fleet tracking value, but the core field service platform has fallen behind competitors in usability and customer satisfaction. With a Capterra score of 3.3, user frustration is real. Unless you specifically need GPS Insight fleet tracking bundled with FSM, there are better options at every price point.
Feature comparison
| Feature | Connecteam | FieldAware |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Connecteam scores 6.5/10 vs FieldAware's 5.5/10 in our ranking. Connecteam is the better pick for 5-50 employees. FieldAware is better if you need mid-to-large field service operations that need fleet gps tracking bundled with service management.
Connecteam starts at $0/month. FieldAware starts at $45/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
Connecteam: Yes, 14-day free trial. FieldAware: No free trial. Always test with your actual workflow before committing to an annual plan.
Connecteam covers 5 of 17 features we track. FieldAware covers 13 of 17. FieldAware has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Connecteam has a mobile app. FieldAware does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Connecteam if...
Deskless workforce teams that need scheduling, communication, and time tracking but handle invoicing elsewhere
Pick FieldAware if...
Mid-to-large field service operations that need fleet GPS tracking bundled with service management