FieldAware vs Service Fusion
Service Fusion scores 7.2/10 vs 5.5/10. Best for: HVAC, plumbing, and electrical shops with 5-25 techs that want flat-rate pricing with unlimited users and built-in inventory tracking.
Service Fusion scores higher overall at 7.2/10 vs 5.5/10. Buy Service Fusion if you have 5-20 techs and refuse to pay per-user pricing. The flat-rate model saves real money as you grow, and the built-in inventory is a bonus most competitors lack. Skip if you want a modern-feeling app or need marketing tools, because the interface is dated and there is no built-in growth functionality.
FieldAware 
Service Fusion Rank
#34 of 35
Rank
#15 of 35
Features
13/17
Features
12/17
Starting at
$45/mo
Starting at
$225/mo
User reviews
3.5/5 (100)
User reviews
4.1/5 (280)
What they cost
| FieldAware | Service Fusion | |
|---|---|---|
| Starting at | $45 /mo | $225 /mo |
| Free trial | No | No |
| Number of plans | 3 | 3 |
What the pricing really means
At first glance, FieldAware looks cheaper at $45/month vs $225/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where FieldAware wins
- GPS Insight acquisition brings strong fleet tracking and vehicle GPS capabilities
- Dispatch board is functional for assigning and tracking work across multiple sites
- API access on higher tiers allows integration with existing enterprise systems
- Supports complex service operations including waste management and equipment servicing
Where Service Fusion wins
- Flat-rate pricing with unlimited users: $225/mo whether you have 5 techs or 20. A 15-tech shop saves thousands per year vs per-tech pricing
- Inventory management built in on the Plus plan. Track truck stock, parts used per job, and reorder points without a separate tool
- GPS tracking included on all plans. You see where every truck is in real time without paying extra per vehicle
- Month-to-month billing, no annual contract. You can cancel any time without eating a remaining balance
Where FieldAware falls short
- Review scores are the lowest in this category at 3.3 on Capterra with frequent complaints
- No free trial available so you commit without testing
- No customer portal or online booking functionality
- Customization options are limited compared to competitors like BuildOps or ServiceTitan
Where Service Fusion falls short
- No online booking widget. Every job still starts with a phone call to your office, which limits after-hours scheduling
- Zero marketing tools. No review requests, no email campaigns, no lead tracking. You need separate software for growth
- Mobile app is slow and crashes occasionally. Techs in the field complain about losing job notes mid-entry
- Interface looks like it was designed in 2018. It works, but new hires coming from Jobber or Housecall Pro will notice the difference
Who is each product built for?
FieldAware
Target: 10-200+ technicians
FieldAware has been through ownership changes and it shows. The GPS Insight acquisition adds fleet tracking value, but the core field service platform has fallen behind competitors in usability and customer satisfaction. With a Capterra score of 3.3, user frustration is real. Unless you specifically need GPS Insight fleet tracking bundled with FSM, there are better options at every price point.
Service Fusion
Target: 5-50 technicians
Buy Service Fusion if you have 5-20 techs and refuse to pay per-user pricing. The flat-rate model saves real money as you grow, and the built-in inventory is a bonus most competitors lack. Skip if you want a modern-feeling app or need marketing tools, because the interface is dated and there is no built-in growth functionality.
Feature comparison
| Feature | FieldAware | Service Fusion |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Service Fusion scores 7.2/10 vs FieldAware's 5.5/10 in our ranking. Service Fusion is the better pick for 5-50 technicians. FieldAware is better if you need mid-to-large field service operations that need fleet gps tracking bundled with service management.
FieldAware starts at $45/month. Service Fusion starts at $225/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
FieldAware: No free trial. Service Fusion: No free trial. Always test with your actual workflow before committing to an annual plan.
FieldAware covers 13 of 17 features we track. Service Fusion covers 12 of 17. FieldAware has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, FieldAware has a mobile app. Service Fusion does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick FieldAware if...
Mid-to-large field service operations that need fleet GPS tracking bundled with service management
Pick Service Fusion if...
HVAC, plumbing, and electrical shops with 5-25 techs that want flat-rate pricing with unlimited users and built-in inventory tracking