FieldAware vs Zuper
Zuper scores 7.0/10 vs 5.5/10. Best for: Mid-sized service businesses already using HubSpot, Zendesk, or Salesforce who want tight CRM integration.
Zuper scores higher overall at 7.0/10 vs 5.5/10. Zuper shines when you need deep CRM integration with platforms like HubSpot or Zendesk and want AI-assisted dispatching. It is built for mid-sized operations, not small shops. If you are a 3-person crew, this is overkill. If you are scaling past 10 techs and already live in a CRM ecosystem, it is worth evaluating.
FieldAware 
Zuper Rank
#34 of 35
Rank
#23 of 35
Features
13/17
Features
15/17
Starting at
$45/mo
Starting at
$35/mo
User reviews
3.5/5 (100)
User reviews
4.5/5 (100)
What they cost
| FieldAware | Zuper | |
|---|---|---|
| Starting at | $45 /mo | $35 /mo |
| Free trial | No | 14 days |
| Number of plans | 3 | 3 |
What the pricing really means
At first glance, Zuper looks cheaper at $35/month vs $45/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where FieldAware wins
- GPS Insight acquisition brings strong fleet tracking and vehicle GPS capabilities
- Dispatch board is functional for assigning and tracking work across multiple sites
- API access on higher tiers allows integration with existing enterprise systems
- Supports complex service operations including waste management and equipment servicing
Where Zuper wins
- Connects to 60+ apps including HubSpot, Zendesk, Salesforce, and Sage via prebuilt connectors
- AI-powered intelligent dispatching matches technicians by skills, availability, territory, and proximity
- Customer portal lets clients self-serve for requests, quote approvals, job tracking, and payments
- Offline-capable mobile app gives technicians access to job details and checklists without connectivity
Where FieldAware falls short
- Review scores are the lowest in this category at 3.3 on Capterra with frequent complaints
- No free trial available so you commit without testing
- No customer portal or online booking functionality
- Customization options are limited compared to competitors like BuildOps or ServiceTitan
Where Zuper falls short
- Estimate module has limited functionality and is inferior to most competitors
- Some users report Zuper leadership misses commitments on feature delivery timelines
- Mobile app experiences occasional glitches and sync issues
- Per-user pricing adds up quickly for larger teams compared to flat-rate alternatives
Who is each product built for?
FieldAware
Target: 10-200+ technicians
FieldAware has been through ownership changes and it shows. The GPS Insight acquisition adds fleet tracking value, but the core field service platform has fallen behind competitors in usability and customer satisfaction. With a Capterra score of 3.3, user frustration is real. Unless you specifically need GPS Insight fleet tracking bundled with FSM, there are better options at every price point.
Zuper
Target: 10-100 technicians
Zuper shines when you need deep CRM integration with platforms like HubSpot or Zendesk and want AI-assisted dispatching. It is built for mid-sized operations, not small shops. If you are a 3-person crew, this is overkill. If you are scaling past 10 techs and already live in a CRM ecosystem, it is worth evaluating.
Feature comparison
| Feature | FieldAware | Zuper |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Zuper scores 7.0/10 vs FieldAware's 5.5/10 in our ranking. Zuper is the better pick for 10-100 technicians. FieldAware is better if you need mid-to-large field service operations that need fleet gps tracking bundled with service management.
FieldAware starts at $45/month. Zuper starts at $35/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
FieldAware: No free trial. Zuper: Yes, 14-day free trial. Always test with your actual workflow before committing to an annual plan.
FieldAware covers 13 of 17 features we track. Zuper covers 15 of 17. Zuper has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, FieldAware has a mobile app. Zuper does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick FieldAware if...
Mid-to-large field service operations that need fleet GPS tracking bundled with service management
Pick Zuper if...
Mid-sized service businesses already using HubSpot, Zendesk, or Salesforce who want tight CRM integration