ServiceTitan
#1 of 35Enterprise field service management for large HVAC, plumbing, and electrical shops
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Best for
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting
Company size
15-500+ technicians
What it costs
Custom pricing. Contact ServiceTitan for a quote.
What's good
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
What's not
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Features
17/17 features| Scheduling & Dispatching | |
| Scheduling | |
| Dispatching | |
| GPS tracking | |
| Online booking | |
| Invoicing & Payments | |
| Invoicing | |
| Estimates | |
| Payment processing | |
| QuickBooks integration | |
| Operations | |
| Mobile app | |
| Customer portal | |
| Inventory management | |
| Maintenance agreements | |
| Reporting | |
| Growth | |
| Marketing tools | |
| Review management | |
| AI features | |
| API access | |
Common questions
ServiceTitan uses custom pricing. Contact their sales team for a quote.
No, ServiceTitan does not currently offer a free trial.
ServiceTitan is designed for 15-500+ technicians. HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan integrates with QuickBooks and other popular business tools.
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