Connecteam vs ServiceTitan
ServiceTitan scores 8.4/10 vs 6.5/10. Best for: HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan scores higher overall at 8.4/10 vs 6.5/10. Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Connecteam 
ServiceTitan Rank
#28 of 35
Rank
#1 of 35
Features
5/17
Features
17/17
Starting at
$0/mo
Starting at
Custom
User reviews
4.6/5 (3500)
User reviews
4.5/5 (850)
What they cost
| Connecteam | ServiceTitan | |
|---|---|---|
| Starting at | Free /mo | Contact for pricing |
| Free trial | Free tier available | No |
| Number of plans | 4 | Custom |
What the pricing really means
Connecteam publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where Connecteam wins
- Free plan for up to 10 users is genuinely functional for very small teams
- Flat pricing for up to 30 users means no per-user cost surprises as you grow
- Strongest team communication features of any tool in this category including chat, updates, and knowledge base
- GPS time tracking with geofencing works well for verifying field worker locations
Where ServiceTitan wins
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
Where Connecteam falls short
- Not actually field service software. No invoicing, no estimates, no dispatching, no payment processing
- No intelligent dispatching or route optimization so jobs must be manually assigned
- App becomes sluggish with high notification volume and users report syncing delays
- Premium features add up quickly and some feel limited for the price
Where ServiceTitan falls short
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Who is each product built for?
Connecteam
Target: 5-50 employees
Connecteam is a workforce management tool, not field service management software. It is excellent for scheduling shifts, tracking time, and communicating with field teams, but it cannot create estimates, send invoices, or process payments. Use it if you already handle billing through QuickBooks or another system and just need to manage your crew. Do not use it if you need end-to-end job management.
ServiceTitan
Target: 15-500+ technicians
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Feature comparison
| Feature | Connecteam | ServiceTitan |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
ServiceTitan scores 8.4/10 vs Connecteam's 6.5/10 in our ranking. ServiceTitan is the better pick for 15-500+ technicians. Connecteam is better if you need deskless workforce teams that need scheduling, communication, and time tracking but handle invoicing elsewhere.
Connecteam starts at $0/month. ServiceTitan uses custom pricing (contact sales). Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
Connecteam: Yes, 14-day free trial. ServiceTitan: No free trial. Always test with your actual workflow before committing to an annual plan.
Connecteam covers 5 of 17 features we track. ServiceTitan covers 17 of 17. ServiceTitan has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Connecteam has a mobile app. ServiceTitan does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Connecteam if...
Deskless workforce teams that need scheduling, communication, and time tracking but handle invoicing elsewhere
Pick ServiceTitan if...
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting