GorillaDesk vs Workiz
Workiz scores 7.6/10 vs 7.4/10. Best for: Locksmith, garage door, and appliance repair shops with 1-15 techs that run on inbound phone leads and need built-in call tracking.
Workiz scores higher overall at 7.6/10 vs 7.4/10. Buy Workiz if inbound call tracking matters to your business, especially locksmith, garage door, or appliance repair shops running on phone leads. The built-in VoIP saves money and ties calls to jobs automatically. Skip if you do not care about phone features, because Jobber and Housecall Pro are simpler to use.
GorillaDesk 
Workiz Rank
#13 of 35
Rank
#6 of 35
Features
14/17
Features
14/17
Starting at
$49/mo
Starting at
$0/mo
User reviews
4.8/5 (170)
User reviews
4.5/5 (420)
What they cost
| GorillaDesk | Workiz | |
|---|---|---|
| Starting at | $49 /mo | Free /mo |
| Free trial | 14 days | Free tier available |
| Number of plans | 2 | 3 |
What the pricing really means
At first glance, Workiz looks cheaper at $0/month vs $49/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where GorillaDesk wins
- Purpose-built for route-based businesses. A pest control tech running 12 stops per day will feel right at home, unlike generic FSM tools
- Route optimization cuts drive time and fuel costs. Operators with 8+ daily stops report saving 30-60 minutes per route
- Chemical tracking and device diagrams keep you compliant with state pesticide reporting requirements without a separate spreadsheet
- Highest user ratings in FSM: 4.8/5 on both G2 and Capterra. Small user base, but the people using it love it
Where Workiz wins
- Built-in VoIP phone system records every call and ties it to the job record. You skip paying $50-100/mo for a separate phone provider like CallRail
- Free Lite plan for 2 users lets a solo locksmith or garage door tech test real jobs at zero cost before upgrading
- One of the few FSM tools that actually understands locksmith and garage door workflows, not just HVAC and plumbing
- AI call scoring flags hot leads so your CSR knows which callbacks to prioritize first thing in the morning
Where GorillaDesk falls short
- Wrong tool for HVAC, plumbing, or electrical. It was built for recurring route stops, not one-off repair calls
- No online booking page for customers. Homeowners still have to call or email to schedule service
- No email campaigns, review requests, or marketing tools. You need Mailchimp or similar for any outbound marketing
- Smaller company than Housecall Pro or Jobber, so support hours are limited and feature releases come slower
Where Workiz falls short
- Customer portal is basic compared to ServiceTitan or Housecall Pro
- Free tier caps at 2 users with no online booking or QuickBooks sync: it is a test drive, not a real plan
- Standard plan jumps to $225/mo flat, which is steep if you only have 2-3 techs
- Interface is busier than Jobber or Housecall Pro. Expect a week or two before your team stops calling you for help
Who is each product built for?
GorillaDesk
Target: 1-15 technicians
Buy GorillaDesk if you run pest control, lawn care, or pool service with route-based schedules. The chemical tracking and route optimization were built for exactly your workflow. Skip if you do HVAC, plumbing, or electrical work, because this tool was not designed for dispatch-style jobs.
Workiz
Target: 1-20 technicians
Buy Workiz if inbound call tracking matters to your business, especially locksmith, garage door, or appliance repair shops running on phone leads. The built-in VoIP saves money and ties calls to jobs automatically. Skip if you do not care about phone features, because Jobber and Housecall Pro are simpler to use.
Feature comparison
| Feature | GorillaDesk | Workiz |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Workiz scores 7.6/10 vs GorillaDesk's 7.4/10 in our ranking. Workiz is the better pick for 1-20 technicians. GorillaDesk is better if you need pest control and lawn care operators with 1-15 techs running 8+ route stops per day who need chemical tracking and route optimization.
GorillaDesk starts at $49/month. Workiz starts at $0/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
GorillaDesk: Yes, 14-day free trial. Workiz: Free tier available. Always test with your actual workflow before committing to an annual plan.
GorillaDesk covers 14 of 17 features we track. Workiz covers 14 of 17. Both are tied on feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, GorillaDesk has a mobile app. Workiz does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick GorillaDesk if...
Pest control and lawn care operators with 1-15 techs running 8+ route stops per day who need chemical tracking and route optimization
Pick Workiz if...
Locksmith, garage door, and appliance repair shops with 1-15 techs that run on inbound phone leads and need built-in call tracking