Service Fusion vs ServiceTitan
ServiceTitan scores 8.4/10 vs 7.2/10. Best for: HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan scores higher overall at 8.4/10 vs 7.2/10. Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Service Fusion 
ServiceTitan Rank
#15 of 35
Rank
#1 of 35
Features
12/17
Features
17/17
Starting at
$225/mo
Starting at
Custom
User reviews
4.1/5 (280)
User reviews
4.5/5 (850)
What they cost
| Service Fusion | ServiceTitan | |
|---|---|---|
| Starting at | $225 /mo | Contact for pricing |
| Free trial | No | No |
| Number of plans | 3 | Custom |
What the pricing really means
Service Fusion publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where Service Fusion wins
- Flat-rate pricing with unlimited users: $225/mo whether you have 5 techs or 20. A 15-tech shop saves thousands per year vs per-tech pricing
- Inventory management built in on the Plus plan. Track truck stock, parts used per job, and reorder points without a separate tool
- GPS tracking included on all plans. You see where every truck is in real time without paying extra per vehicle
- Month-to-month billing, no annual contract. You can cancel any time without eating a remaining balance
Where ServiceTitan wins
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
Where Service Fusion falls short
- No online booking widget. Every job still starts with a phone call to your office, which limits after-hours scheduling
- Zero marketing tools. No review requests, no email campaigns, no lead tracking. You need separate software for growth
- Mobile app is slow and crashes occasionally. Techs in the field complain about losing job notes mid-entry
- Interface looks like it was designed in 2018. It works, but new hires coming from Jobber or Housecall Pro will notice the difference
Where ServiceTitan falls short
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Who is each product built for?
Service Fusion
Target: 5-50 technicians
Buy Service Fusion if you have 5-20 techs and refuse to pay per-user pricing. The flat-rate model saves real money as you grow, and the built-in inventory is a bonus most competitors lack. Skip if you want a modern-feeling app or need marketing tools, because the interface is dated and there is no built-in growth functionality.
ServiceTitan
Target: 15-500+ technicians
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Feature comparison
| Feature | Service Fusion | ServiceTitan |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
ServiceTitan scores 8.4/10 vs Service Fusion's 7.2/10 in our ranking. ServiceTitan is the better pick for 15-500+ technicians. Service Fusion is better if you need hvac, plumbing, and electrical shops with 5-25 techs that want flat-rate pricing with unlimited users and built-in inventory tracking.
Service Fusion starts at $225/month. ServiceTitan uses custom pricing (contact sales). Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
Service Fusion: No free trial. ServiceTitan: No free trial. Always test with your actual workflow before committing to an annual plan.
Service Fusion covers 12 of 17 features we track. ServiceTitan covers 17 of 17. ServiceTitan has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Service Fusion has a mobile app. ServiceTitan does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Service Fusion if...
HVAC, plumbing, and electrical shops with 5-25 techs that want flat-rate pricing with unlimited users and built-in inventory tracking
Pick ServiceTitan if...
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting