Service Fusion vs Workiz
Workiz scores 7.6/10 vs 7.2/10. Best for: Locksmith, garage door, and appliance repair shops with 1-15 techs that run on inbound phone leads and need built-in call tracking.
Workiz scores higher overall at 7.6/10 vs 7.2/10. Buy Workiz if inbound call tracking matters to your business, especially locksmith, garage door, or appliance repair shops running on phone leads. The built-in VoIP saves money and ties calls to jobs automatically. Skip if you do not care about phone features, because Jobber and Housecall Pro are simpler to use.
Service Fusion 
Workiz Rank
#15 of 35
Rank
#6 of 35
Features
12/17
Features
14/17
Starting at
$225/mo
Starting at
$0/mo
User reviews
4.1/5 (280)
User reviews
4.5/5 (420)
What they cost
| Service Fusion | Workiz | |
|---|---|---|
| Starting at | $225 /mo | Free /mo |
| Free trial | No | Free tier available |
| Number of plans | 3 | 3 |
What the pricing really means
At first glance, Workiz looks cheaper at $0/month vs $225/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where Service Fusion wins
- Flat-rate pricing with unlimited users: $225/mo whether you have 5 techs or 20. A 15-tech shop saves thousands per year vs per-tech pricing
- Inventory management built in on the Plus plan. Track truck stock, parts used per job, and reorder points without a separate tool
- GPS tracking included on all plans. You see where every truck is in real time without paying extra per vehicle
- Month-to-month billing, no annual contract. You can cancel any time without eating a remaining balance
Where Workiz wins
- Built-in VoIP phone system records every call and ties it to the job record. You skip paying $50-100/mo for a separate phone provider like CallRail
- Free Lite plan for 2 users lets a solo locksmith or garage door tech test real jobs at zero cost before upgrading
- One of the few FSM tools that actually understands locksmith and garage door workflows, not just HVAC and plumbing
- AI call scoring flags hot leads so your CSR knows which callbacks to prioritize first thing in the morning
Where Service Fusion falls short
- No online booking widget. Every job still starts with a phone call to your office, which limits after-hours scheduling
- Zero marketing tools. No review requests, no email campaigns, no lead tracking. You need separate software for growth
- Mobile app is slow and crashes occasionally. Techs in the field complain about losing job notes mid-entry
- Interface looks like it was designed in 2018. It works, but new hires coming from Jobber or Housecall Pro will notice the difference
Where Workiz falls short
- Customer portal is basic compared to ServiceTitan or Housecall Pro
- Free tier caps at 2 users with no online booking or QuickBooks sync: it is a test drive, not a real plan
- Standard plan jumps to $225/mo flat, which is steep if you only have 2-3 techs
- Interface is busier than Jobber or Housecall Pro. Expect a week or two before your team stops calling you for help
Who is each product built for?
Service Fusion
Target: 5-50 technicians
Buy Service Fusion if you have 5-20 techs and refuse to pay per-user pricing. The flat-rate model saves real money as you grow, and the built-in inventory is a bonus most competitors lack. Skip if you want a modern-feeling app or need marketing tools, because the interface is dated and there is no built-in growth functionality.
Workiz
Target: 1-20 technicians
Buy Workiz if inbound call tracking matters to your business, especially locksmith, garage door, or appliance repair shops running on phone leads. The built-in VoIP saves money and ties calls to jobs automatically. Skip if you do not care about phone features, because Jobber and Housecall Pro are simpler to use.
Feature comparison
| Feature | Service Fusion | Workiz |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Workiz scores 7.6/10 vs Service Fusion's 7.2/10 in our ranking. Workiz is the better pick for 1-20 technicians. Service Fusion is better if you need hvac, plumbing, and electrical shops with 5-25 techs that want flat-rate pricing with unlimited users and built-in inventory tracking.
Service Fusion starts at $225/month. Workiz starts at $0/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
Service Fusion: No free trial. Workiz: Free tier available. Always test with your actual workflow before committing to an annual plan.
Service Fusion covers 12 of 17 features we track. Workiz covers 14 of 17. Workiz has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Service Fusion has a mobile app. Workiz does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Service Fusion if...
HVAC, plumbing, and electrical shops with 5-25 techs that want flat-rate pricing with unlimited users and built-in inventory tracking
Pick Workiz if...
Locksmith, garage door, and appliance repair shops with 1-15 techs that run on inbound phone leads and need built-in call tracking