ServiceM8 vs Workiz
Workiz scores 7.6/10 vs 7.3/10. Best for: Locksmith, garage door, and appliance repair shops with 1-15 techs that run on inbound phone leads and need built-in call tracking.
Workiz scores higher overall at 7.6/10 vs 7.3/10. Buy Workiz if inbound call tracking matters to your business, especially locksmith, garage door, or appliance repair shops running on phone leads. The built-in VoIP saves money and ties calls to jobs automatically. Skip if you do not care about phone features, because Jobber and Housecall Pro are simpler to use.
ServiceM8 
Workiz Rank
#14 of 35
Rank
#6 of 35
Features
12/17
Features
14/17
Starting at
$0/mo
Starting at
$0/mo
User reviews
4.3/5 (320)
User reviews
4.5/5 (420)
What they cost
| ServiceM8 | Workiz | |
|---|---|---|
| Starting at | Free /mo | Free /mo |
| Free trial | Free tier available | Free tier available |
| Number of plans | 5 | 3 |
What the pricing really means
At first glance, Workiz looks cheaper at $0/month vs $0/month. But sticker price is only part of the story. Look at what is included on the base plan, how many users you get, and whether you need add-ons to get the features you actually need. The $99/month plan that requires $200 in add-ons is actually more expensive than the $250/month plan that includes everything.
Where ServiceM8 wins
- Free tier with up to 20 jobs per month, enough for a very small operation to start
- Unlimited staff on every plan, including the free one
- Clean mobile-first interface designed for techs in the field
- Job-based pricing instead of per-user pricing, which makes sense for seasonal businesses
Where Workiz wins
- Built-in VoIP phone system records every call and ties it to the job record. You skip paying $50-100/mo for a separate phone provider like CallRail
- Free Lite plan for 2 users lets a solo locksmith or garage door tech test real jobs at zero cost before upgrading
- One of the few FSM tools that actually understands locksmith and garage door workflows, not just HVAC and plumbing
- AI call scoring flags hot leads so your CSR knows which callbacks to prioritize first thing in the morning
Where ServiceM8 falls short
- No customer portal
- Limited integrations compared to US-focused competitors
- Originally built for Australian market, some US-specific features may be lacking
- No marketing or review management tools
Where Workiz falls short
- Customer portal is basic compared to ServiceTitan or Housecall Pro
- Free tier caps at 2 users with no online booking or QuickBooks sync: it is a test drive, not a real plan
- Standard plan jumps to $225/mo flat, which is steep if you only have 2-3 techs
- Interface is busier than Jobber or Housecall Pro. Expect a week or two before your team stops calling you for help
Who is each product built for?
ServiceM8
Target: 1-20 technicians
ServiceM8 is a solid pick for solo operators who want to start free and only pay as job volume grows. The job-based pricing model is unique and fair. It is especially strong on mobile. But it lacks the depth of Housecall Pro or Jobber once you need more than the basics.
Workiz
Target: 1-20 technicians
Buy Workiz if inbound call tracking matters to your business, especially locksmith, garage door, or appliance repair shops running on phone leads. The built-in VoIP saves money and ties calls to jobs automatically. Skip if you do not care about phone features, because Jobber and Housecall Pro are simpler to use.
Feature comparison
| Feature | ServiceM8 | Workiz |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
Workiz scores 7.6/10 vs ServiceM8's 7.3/10 in our ranking. Workiz is the better pick for 1-20 technicians. ServiceM8 is better if you need solo operators and small crews who want a free starting point with unlimited staff on every plan.
ServiceM8 starts at $0/month. Workiz starts at $0/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
ServiceM8: Free tier available. Workiz: Free tier available. Always test with your actual workflow before committing to an annual plan.
ServiceM8 covers 12 of 17 features we track. Workiz covers 14 of 17. Workiz has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, ServiceM8 has a mobile app. Workiz does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick ServiceM8 if...
Solo operators and small crews who want a free starting point with unlimited staff on every plan
Pick Workiz if...
Locksmith, garage door, and appliance repair shops with 1-15 techs that run on inbound phone leads and need built-in call tracking