ServiceTitan vs Successware
ServiceTitan scores 8.4/10 vs 6.9/10. Best for: HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan scores higher overall at 8.4/10 vs 6.9/10. Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
ServiceTitan 
Successware Rank
#1 of 35
Rank
#25 of 35
Features
17/17
Features
12/17
Starting at
Custom
Starting at
$190/mo
User reviews
4.5/5 (850)
User reviews
4/5 (107)
What they cost
| ServiceTitan | Successware | |
|---|---|---|
| Starting at | Contact for pricing | $190 /mo |
| Free trial | No | No |
| Number of plans | Custom | 1 |
What the pricing really means
Successware publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where ServiceTitan wins
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
Where Successware wins
- Built-in accounting means no QuickBooks sync headaches
- Flat-rate pricebook builder with Good/Better/Best presentation for upselling at the door
- Service agreement tracking and automatic renewal scheduling
- 25+ years in the trades, so the workflows match how HVAC and plumbing shops actually run
Where ServiceTitan falls short
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Where Successware falls short
- Interface looks dated compared to Housecall Pro or Jobber
- Learning curve is steep because the software does so much
- No online booking widget, every job starts with a phone call
- Pricing is not transparent, you have to call sales for a quote
Who is each product built for?
ServiceTitan
Target: 15-500+ technicians
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Successware
Target: 5-100 technicians
Buy Successware if you run a 10-50 tech HVAC or plumbing shop and want to ditch QuickBooks entirely. The built-in accounting alone saves hours per week in reconciliation. Skip if you are a small crew that just needs scheduling and invoicing, because Successware is more software than you need.
Feature comparison
| Feature | ServiceTitan | Successware |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
ServiceTitan scores 8.4/10 vs Successware's 6.9/10 in our ranking. ServiceTitan is the better pick for 15-500+ technicians. Successware is better if you need hvac and plumbing shops with 5-100 techs that want dispatching, flat-rate pricing, and full accounting in one system without quickbooks.
ServiceTitan uses custom pricing (contact sales). Successware starts at $190/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
ServiceTitan: No free trial. Successware: No free trial. Always test with your actual workflow before committing to an annual plan.
ServiceTitan covers 17 of 17 features we track. Successware covers 12 of 17. ServiceTitan has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, ServiceTitan has a mobile app. Successware does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick ServiceTitan if...
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting
Pick Successware if...
HVAC and plumbing shops with 5-100 techs that want dispatching, flat-rate pricing, and full accounting in one system without QuickBooks