ServiceTitan vs Synchroteam
ServiceTitan scores 8.4/10 vs 6.5/10. Best for: HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan scores higher overall at 8.4/10 vs 6.5/10. Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
ServiceTitan 
Synchroteam Rank
#1 of 35
Rank
#30 of 35
Features
17/17
Features
12/17
Starting at
Custom
Starting at
$31/mo
User reviews
4.5/5 (850)
User reviews
4.4/5 (130)
What they cost
| ServiceTitan | Synchroteam | |
|---|---|---|
| Starting at | Contact for pricing | $31 /mo |
| Free trial | No | 14 days |
| Number of plans | Custom | 2 |
What the pricing really means
Synchroteam publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where ServiceTitan wins
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
Where Synchroteam wins
- Transparent per-user pricing with first admin license free keeps costs predictable
- 14-day free trial with full feature access and no credit card required
- Flexible licensing supports both monthly and annual billing with 20% annual discount
- Customizable fields and workflows allow tailoring to different service industries
Where ServiceTitan falls short
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Where Synchroteam falls short
- Route optimization is only available on the Premium tier at $51 per user per month
- No online booking for customers to self-schedule appointments
- Mobile app ratings are mediocre at 3/5 on both Google Play and Apple App Store
- Report customization and access control management have a learning curve
Who is each product built for?
ServiceTitan
Target: 15-500+ technicians
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Synchroteam
Target: 2-30 technicians
Synchroteam is a budget-friendly option for small service teams that want core FSM features without overpaying. At $31 per user per month, it undercuts most competitors. But you get what you pay for. The mobile app is mediocre, there is no online booking, and the interface feels dated. Good for cost-conscious teams that prioritize function over polish.
Feature comparison
| Feature | ServiceTitan | Synchroteam |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
ServiceTitan scores 8.4/10 vs Synchroteam's 6.5/10 in our ranking. ServiceTitan is the better pick for 15-500+ technicians. Synchroteam is better if you need small service businesses that want simple, affordable per-user pricing with core scheduling and invoicing features.
ServiceTitan uses custom pricing (contact sales). Synchroteam starts at $31/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
ServiceTitan: No free trial. Synchroteam: Yes, 14-day free trial. Always test with your actual workflow before committing to an annual plan.
ServiceTitan covers 17 of 17 features we track. Synchroteam covers 12 of 17. ServiceTitan has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, ServiceTitan has a mobile app. Synchroteam does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick ServiceTitan if...
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting
Pick Synchroteam if...
Small service businesses that want simple, affordable per-user pricing with core scheduling and invoicing features