ServiceTitan vs Zuper
ServiceTitan scores 8.4/10 vs 7.0/10. Best for: HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan scores higher overall at 8.4/10 vs 7.0/10. Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
ServiceTitan 
Zuper Rank
#1 of 35
Rank
#23 of 35
Features
17/17
Features
15/17
Starting at
Custom
Starting at
$35/mo
User reviews
4.5/5 (850)
User reviews
4.5/5 (100)
What they cost
| ServiceTitan | Zuper | |
|---|---|---|
| Starting at | Contact for pricing | $35 /mo |
| Free trial | No | 14 days |
| Number of plans | Custom | 3 |
What the pricing really means
Zuper publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where ServiceTitan wins
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
Where Zuper wins
- Connects to 60+ apps including HubSpot, Zendesk, Salesforce, and Sage via prebuilt connectors
- AI-powered intelligent dispatching matches technicians by skills, availability, territory, and proximity
- Customer portal lets clients self-serve for requests, quote approvals, job tracking, and payments
- Offline-capable mobile app gives technicians access to job details and checklists without connectivity
Where ServiceTitan falls short
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Where Zuper falls short
- Estimate module has limited functionality and is inferior to most competitors
- Some users report Zuper leadership misses commitments on feature delivery timelines
- Mobile app experiences occasional glitches and sync issues
- Per-user pricing adds up quickly for larger teams compared to flat-rate alternatives
Who is each product built for?
ServiceTitan
Target: 15-500+ technicians
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Zuper
Target: 10-100 technicians
Zuper shines when you need deep CRM integration with platforms like HubSpot or Zendesk and want AI-assisted dispatching. It is built for mid-sized operations, not small shops. If you are a 3-person crew, this is overkill. If you are scaling past 10 techs and already live in a CRM ecosystem, it is worth evaluating.
Feature comparison
| Feature | ServiceTitan | Zuper |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
ServiceTitan scores 8.4/10 vs Zuper's 7.0/10 in our ranking. ServiceTitan is the better pick for 15-500+ technicians. Zuper is better if you need mid-sized service businesses already using hubspot, zendesk, or salesforce who want tight crm integration.
ServiceTitan uses custom pricing (contact sales). Zuper starts at $35/month. Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-03-01.
ServiceTitan: No free trial. Zuper: Yes, 14-day free trial. Always test with your actual workflow before committing to an annual plan.
ServiceTitan covers 17 of 17 features we track. Zuper covers 15 of 17. ServiceTitan has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, ServiceTitan has a mobile app. Zuper does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick ServiceTitan if...
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting
Pick Zuper if...
Mid-sized service businesses already using HubSpot, Zendesk, or Salesforce who want tight CRM integration