Repair-CRM vs ServiceTitan
ServiceTitan scores 8.4/10 vs 7.5/10. Best for: HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting.
ServiceTitan scores higher overall at 8.4/10 vs 7.5/10. Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Repair-CRM 
ServiceTitan Rank
#11 of 35
Rank
#1 of 35
Features
12/17
Features
17/17
Starting at
$89/mo
Starting at
Custom
User reviews
— (21)
User reviews
4.5/5 (850)
What they cost
| Repair-CRM | ServiceTitan | |
|---|---|---|
| Starting at | $89 /mo | Contact for pricing |
| Free trial | No | No |
| Number of plans | 1 | Custom |
What the pricing really means
Repair-CRM publishes their pricing upfront, which is a good sign. ServiceTitan requires you to contact sales for a quote. When a company hides pricing, it usually means the cost is high enough that they want a salesperson to justify it before you see the number. Always ask for total year-one cost, not just the monthly subscription.
Where Repair-CRM wins
- $89/month flat for 5 users. No per-user fees, no contracts. A 5-tech HVAC crew pays $17.80 per user per month, which is less than half what Jobber charges
- Direct QuickBooks sync pushes invoices and payments over automatically. No CSV exports or manual double-entry
- 4.9/5 on Capterra. Only 21 reviews, but the people using it rate it higher than almost any FSM tool on the market
- Dead simple to set up. Most teams are running jobs within a day, not the weeks it takes to onboard something like ServiceTitan
Where ServiceTitan wins
- Dispatch board handles multi-day jobs and crew splits without extra workarounds. Your dispatcher can drag jobs across days and techs in one view
- Pricebook with Good/Better/Best presentation mode lets techs upsell at the door: average ticket jumps 15-25% for shops that actually use it
- Built-in marketing tracks ROI per ad source, so you know exactly which Google Ads campaign brought in that $8,000 HVAC install
- Reporting drills down to revenue per tech, per job type, per zip code. Owners running 20+ trucks live in these dashboards
Where Repair-CRM falls short
- Only 21 reviews on Capterra and no meaningful G2 presence. This is a very small company, so the risk of limited support or slow feature updates is real
- No customer portal and no online booking. Customers call you, period
- No maintenance agreement tracking. If you sell annual service contracts, you need to manage renewals somewhere else
- No inventory or parts tracking. Techs managing truck stock will still need a spreadsheet or separate app
Where ServiceTitan falls short
- Pricing runs roughly $300/month per tech: a 10-tech shop pays $36K+/year before add-ons like phone integration or marketing pro
- Onboarding takes 2-3 months minimum. Your office manager will basically have a second job during that stretch
- Annual contract only, no month-to-month. If you want to leave mid-year, you are paying out the remainder
- A 3-truck plumbing shop does not need this. You will pay enterprise prices and use maybe 40% of the features
Who is each product built for?
Repair-CRM
Target: 1-15 technicians
Buy Repair-CRM if you are a small crew of 1-5 techs who just needs scheduling, invoicing, and QuickBooks sync at a price that does not hurt. The flat $89/month with no per-user fees is hard to beat at this size. Skip if you have more than 10 techs or need a customer portal, online booking, or service agreement management, because Repair-CRM does not do any of that.
ServiceTitan
Target: 15-500+ technicians
Buy ServiceTitan if you run 15+ trucks and want dispatch, marketing, pricebooks, and reporting in one place. Skip if you have under 10 techs, because you will spend $36K/year on features your office manager never opens.
Feature comparison
| Feature | Repair-CRM | ServiceTitan |
|---|---|---|
| Scheduling & Dispatching | ||
| Scheduling | ||
| Dispatching | ||
| GPS tracking | ||
| Online booking | ||
| Invoicing & Payments | ||
| Invoicing | ||
| Estimates | ||
| Payment processing | ||
| QuickBooks integration | ||
| Operations | ||
| Mobile app | ||
| Customer portal | ||
| Inventory management | ||
| Maintenance agreements | ||
| Reporting | ||
| Growth | ||
| Marketing tools | ||
| Review management | ||
| AI features | ||
| API access | ||
Common questions
ServiceTitan scores 8.4/10 vs Repair-CRM's 7.5/10 in our ranking. ServiceTitan is the better pick for 15-500+ technicians. Repair-CRM is better if you need small hvac, plumbing, and appliance repair teams with 1-5 techs that want the cheapest flat-rate fsm tool with quickbooks sync.
Repair-CRM starts at $89/month. ServiceTitan uses custom pricing (contact sales). Watch for add-on costs — the base price often does not include all features. Pricing last verified 2026-04-11.
Repair-CRM: No free trial. ServiceTitan: No free trial. Always test with your actual workflow before committing to an annual plan.
Repair-CRM covers 12 of 17 features we track. ServiceTitan covers 17 of 17. ServiceTitan has broader feature coverage, but more features does not always mean better — pick the tool that covers what your business actually needs.
Yes, Repair-CRM has a mobile app. ServiceTitan does too.
Yes. The main effort is migrating your data (customer lists, job history, invoices). Plan for 1-2 weeks of overlap where you run both. Most field service management tools can import CSV data. Ask both vendors about migration support before you sign.
The bottom line
Pick Repair-CRM if...
Small HVAC, plumbing, and appliance repair teams with 1-5 techs that want the cheapest flat-rate FSM tool with QuickBooks sync
Pick ServiceTitan if...
HVAC, plumbing, and electrical shops with 15-500 techs that need dispatch, pricebooks, marketing ROI tracking, and per-tech reporting